Questions about orders, sellers, QC photos, or how to use the spreadsheet — we respond via WhatsApp within 24 hours (Beijing time).
WhatsApp — Fastest Response
Send your question or order inquiry directly. Include the product you are interested in and your country for the fastest reply. We respond in English and Spanish.
Browse the product catalog, click a Yupoo album to see current stock, then use the WhatsApp Order button. Your message is pre-filled — the seller replies with QC photos within 24 hours.
A seller is not responding. What do I do?
Sellers respond fastest 8am–10pm Beijing time (UTC+8). If no response after 48 hours, contact us via WhatsApp with the seller name and we will help find an alternative from our verified list.
Can I suggest a seller to add to the spreadsheet?
Yes. Send us the seller Yupoo album link and at least 2–3 QC photos from your own orders. We verify independently before listing. Contact us via WhatsApp with the details.
I have a problem with an order. Can you help?
We can help mediate and advise. We do not process payments or handle logistics directly. Contact us via WhatsApp with your order details, payment proof, and QC photos.
Response language
We respond in English and Spanish. Please write in either language.
Response time: within 24 hours on business days. For urgent order questions, WhatsApp is fastest. This site is community-run — we are buyers helping buyers.